FAQs

Q: I have a pressing issue / question / etc! How do I get in touch with you?!

A: You can reach me re: website issues, item questions, order issues, etc. here. 

Q: I live in ______________. Do you ship there? What's the deal? How much does it cost?

A: I ship nearly everywhere. Please check out my shipping guidelines here for all the details. 

Q: Do you accept returns / exchanges?

A: I accept returns on full priced items for store credit only. See the policy and apply for a return here

Q: You shipped my item but the tracking has stalled / is giving false information / my parcel is late / etc. What do I do?

A: Items that have been shipped with tracking become the responsibility of the postal system, be it USPS or your country's mail service. If your tracking number is giving you confusing data, please contact your local post office or the customer support for your postal entity first. They will have a much better idea of how to solve your issues than I will, sitting here, looking at the same tracking info as you! If they point you in my direction, by all means get in touch and I will do my best to work it out with them ;)  

Q: You shipped my item and the USPS tracking says it was delivered, but I can't find it! What do I do?

A: If you're an international customer, plug the same tracking number into your country's postal service website (for example, Royal Mail in the UK). They will often have more detail about the delivery there.

If you're in the USA: Sometimes USPS mail carriers scan their parcels early for some bizarre reason. There's a chance your mail will show up. If you haven't received your parcel within 2 business days of the "delivered" date, here's what you can do:

First: look everywhere, ask your roommate, your neighbor, your building manager, etc. if they have seen the parcel. 

Second: If you still can't locate your parcel, get in touch with me and I will work on this with you.

Q: Do you charge taxes on your products?

A: I only charge taxes to U.S. customers, as is required by law. If you live overseas you may be asked to pay sales tax by your country's customs officials when your order arrives.

Q: I live overseas, will I get charged extra fees when my order is delivered?

A: Maybe! Every country's policy on import taxes / customs / duties is different. Please be informed of your country's policies on importing goods from abroad so that you aren't caught off guard if/when you are required to pay a fee. Usually your mail service will have a section devoted to it on their website. I have no control over these fees, they're purely at the discretion of your country's customs office.